Profile

My name is Daniel Ehlig.

As an experienced administrator in the consumer electronics industry, I have significant expertise in Technical Support, Mobile Device Management, Apple and Windows Operating Systems, Virtualization, and Inventory Management. I am confident and accomplished in information technology.

A father of two beautiful girls, an avid tinkerer, and an outdoorsman, I always seek new challenges and ways to expand my knowledge and skills. I love to face challenges that require creative solutions and problems that I have to fight to overcome. I love when I get to do the best work of my life and show what I am made of. With a deep passion for helping others and improving people’s lives, I strive to find a career that allows me to take my talent to the next level.

Work Experience

2023 - 2024

Business Applications Technician II

Thurston County Medic One, Olympia, WA

I support the county’s EMS system by providing technical support to all firefighters, EMTs, and paramedics. We also provide tablets and modems to the 12 different agencies in the county. We develop new technologies and strategies for our providers to serve their patients better. I prototype solutions to problems and service inoperable devices. Finally, we coordinate repairs for medical equipment and apparatus.

2022 - 2023

Genius Administrator

Apple INC, Tacoma WA

As a genius admin, I am responsible for maintaining repair team operations. I track the status of hundreds of repairs daily, monitoring the progress, ordering parts and supplies, and prioritizing them for my repair team. I am a resource for our technicians, answering tough questions and solving complex issues. I am the person who represents our repair team to our customers, explaining what steps have been taken and the result. I work to constantly improve the efficiency of our repair team through innovation and constant communication.

2017 - 2022

Technical Specialist

Apple INC, Tacoma WA

As a technical specialist, it was my role to diagnose, troubleshoot, and resolve issues on mobile devices. I specialized in the knowledge of all iOS devices and often gave guidance on how to use the device. I have the technical aptitude to resolve unknown issues and provide detailed documentation. I optimized systems quickly and innovated by providing ideas for improvement and requesting feedback.

2020 - 2021

AppleCare Advisor (iOS/Mac/Wireless Multimedia Tier 1)

Apple INC, Tacoma WA

During our store shutdown in 2020, I was transferred to Apple Care Phone Support. I was certified in iOS, Mac, and Apple AV/Network devices. I guided customers through complex issues using the tools and resources provided. I remained flexible and positive during the immense ambiguity surrounding my time in the at-home advisor program. I constantly succeeded in providing the best resources for my peers and customers. I had a consistently high customer satisfaction score.

2015 - 2017

Operation Specialist

Apple INC, Tacoma WA

As an inventory specialist, I was responsible for tracking and managing the store's inventory. It was my responsibility to keep detailed logs and track our assets. This included keeping track of several hundred employee-used devices.

2014 - 2015

Product Specialist

Apple INC, Tacoma WA

As a sales specialist, I learned much about guiding customers through decisions and efficiently understanding their needs. I cultivated skills in communicating technical knowledge in easy-to-understand terms. I also developed skills in researching products.

Education

Currently Enrolled

2022 - Present

Western Governors University

Online Schooling, Salt Lake City, UTAH

I am currently enrolled in WGUs Accelerated Information Technology Bachelor's and Master's Degree, in which I am working to earn both a Bachelor’s of Science in Information Technology and a Masters of Science in Information Technology Management. This degree path will also net me several industry standard certifications including COMPTIA A+, Network+, Security+, IT Operations Specialist, and Secure Infrastructure Specialist, as well as Amazon AWS Cloud Practitioner, Axelos ITIL® Foundation Certification, PMI CAPM, and LPI Linux Essentials. Currently, I am on-track to receive my Bachelor’s in 2027.

Courses Taken

2013 - 2014

Pierce Community College

Ft Steilacoom Campus, Steilacoom, Washington

I took some of my core education classes at PCC between 2013 and 2014. I paused my education during this time to focus on work and try to decide my future career path. During this time I gained experience with online schooling and developed the tools to learn from any situation.

Highschool Diploma Earned

2007 - 2010

Bethel Senior High School

Bethel School District, Spanaway, Washington

2024

WA DOH EMT Provider Certificate

Washington State Department Of Health

This verifies the status of the Emergency Medical Technician Certification for Ehlig, Daniel Ryan.

Thurston County Protocols

Thurston County Medic One

Completion of the Thurston County Protocols Exam is required in order to practice inside Thurston County.

NREMT EMT Provider Certificate

National Registry of Emergency Medical Technicians, Proctored by Pearson Vue

Emergency Medical Technicians provide out of hospital emergency medical care and transportation for critical and emergent patients who access the emergency medical services (EMS) system. EMTs have the basic knowledge and skills necessary to stabilize and safely transport patients ranging from non-emergency and routine medical transports to life threatening emergencies.

AWS Certified Cloud Practitioner Certificate

Amazon Web Services, Proctored by Amazon

Earners of this certification have a fundamental understanding of IT services and their uses in the AWS Cloud. They demonstrated cloud fluency and foundational AWS knowledge. Badge owners are able to identify essential AWS services necessary to set up AWS-focused projects.

2023

CompTIA A+ CE Certificate

Comptia, Proctored by PEARSON VUE

Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.

ITIL 4 Foundation Certificate

Axelos, Proctored by PeopleCert

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

2022